Bold Moving and Storage

I booked this company after a recommendation from a co-worker. they arrived later and I had the timeline down or so i thought. I talked to the first person who asked me what items i wanted moved that did not fit in a box which i provided. i had a room filled with boxes and told him 30-60 but my husband told me i had more like 90 so i called him back to let him know. they were to packup everything. on the friday before the move i called to verify that they would pickup on monday, we would travel to TN on tuesday and then deliver on wednesday. sunday at 7PM before they were to packup i got a call saying they would pack me up on wednesday. he said i had agreed to a 3 day window. nope not my understanding. i had family who were meeting me at the new house and they were already in town waiting for the unload on wednesday. my husband and i agreed it was more important to be at the delivery to make sure items were there. i couldn't get them to tell me when they would arrive in TN and if i had things would have been a lot different because i would have stayed in VA until they packed but thinking they were going to pack up and drive straight to TN we went ahead. i had a friend agree to meet them and long story short about 1/3 of my items were left behind or misplaced. I was told i got a truck that was to small. sorry i didn't order the truck the guy must not have known what a 4 bedroom house holds. there was nothing left in my 2 attics not even a box. i received a TV with no power cord so now i have to get a new TV. A 4 shelf stand with all the spacers broken. dresser mirror arrived undamaged just no way to mount the mirror because pieces were left behind. my leather couch now has scratches on it because while carrying it in they dropped it two times. my friend got them to put the large ladder on the truck and then when he was not there they took it off and left it by the house. a neighbor told us about it when they saw it. the friend has made two trips bring us items and another trip will be needed. that is after anything was was a cleaning or bath product was left behind. even items like my shower gel that was in plastic bins. my tooth brush charger, my shower chair, vaccum just t o give you a few examples. I'll never recommend this company and if i could give them a zero i would. oh one last thing be sure they don't pick option two for items damaged.

Move size: 4 Bedroom Home Service cost: $10000

Josh, one of the owners of this business according to him, GUARANTEED our belongings would be delivered by July 10, when they were instead delivered on July 15. No one from the company contacted us to let us know they would not be delivered when guaranteed, we had to contact them. We were told catastrophes within the company had occurred two weeks prior, we were told one of the employees had been killed in a car accident, which left the company short of workers. This however did not explain why the company did not let us know all of this five days before, when they picked up our belongings.

Beyond this, Josh bragged about how companies without branded moving trucks were not ones to be trusted, however the moving truck that delivered our belongings was an enterprise moving truck, showing our stuff had obviously been moved from one truck to another. This moving process from moving truck to moving truck explains the thousands of dollars worth of damage (before tax) to our belongings (one of our tvs, our printer, two mirrors, our plates, our cement coffee table, clock, tv stand, dresser).

Cement is pretty hard, so it really would have had to have been extremely poorly handled to be broken in the way that it was (this is a 250 lb table, it’s not fragile).

The icing on the cake was after leaving our review (almost verbatim to the above review) on the Better Business Bureau website, Bill B., according to him the president of the company, let us know that we would receive $200 for the damage to our belongings, if we took our review down. If we didn’t take it down, we would receive nothing.

Neither my husband or I appreciate threats, bribery, or deceitful businesses, so it looks like we will receive nothing, and Bold Moving and Storage will keep an unresolved complaint on the BBB website.

If you don’t believe us, just take a look at the BBB website for yourself.

This is their headquarters website for BBB

Https://www.bbb.org/us/va/richmond/profile/moving-and-storage-companies/bold-moving-and-storage-0603-63412643

You won’t find positive reviews there.

Move size: 2 Bedroom Home Service cost: $4000

After a horrific long-distance moving experience with another company, I was very reluctant to hire another company for another move. However, after speaking several times with Bold, including sharing my past experience, I was somehow convinced that this would not result in the same debacle. And, I was right. Bold honored its commitments, and then some. Even though my final truck volume was more than originally estimated, they did not charge for the overage. And, most importantly, all of my items arrived the first day of the delivery window. What's more, Sr, Manager, Mr. Joshua ** ensured complete, start-to-finish service by personally showing up at delivery, directing and helping the unload. In short, Great Job Bold!! They will be my only call when it comes time for my next long-distance move.

Move size: 2 Bedroom Home Service cost: $4000

The movers arrived late the first day and played with our tv or their phones . The second day they arrived at 10am and finished at midnight with my help. I put my stuff in boxes with the name of the room in it (something they didn’t do and no member on it). At the end they threw our stuff in the truck saying they never lost anything. They put our stuff in storage and while we had agreed on a date, delivered it 20 days later. And surprise: a lot of broken and lost objects (3 boxes and two pieces of bathroom furniture plus a step ladder)

This company is a nightmare

To be avoided

Move size: 4 Bedroom Home Service cost: $8000

We were blown away by the quality of work and level of professionalism. We began looking for movers about a month before our actual move date. Instantly we got berated by calls from everyone in the industry, at least that's what it felt like. Bill and his team were great! During the entire move I felt comfortable having someone like Bill be available at all times. On the move day the team was punctual and friendly they wrapped all of my items in ways that I felt relieved and assured that my furniture was in safe hands. I can't recommend this team enough.

Move size: 3 Bedroom Home Service cost: $6000

I was very nervous about moving cross-country after reading so many bad reviews about "brand name" moving companies. BOLD is new so I checked them out thoroughly before calling. I feel extremely lucky to have found them.
The team was great from start to finish. They did exactly what they promised -- on time, immediate responses to questions, hard working, polite, and above all excellent packers. They professionally packed and moved all my furniture, antiques, china, collectibles, etc. They even built custom wooden crates for my special bronze statues. Everything arrived in excellent condition except for cracked glass on one picture, and they immediately paid the entire cost to have the glass replaced.
I'd give them 6 stars if I could, and enthusiastically refer them to my friends.

Move size: 3 Bedroom Home Service cost: $14000

I opted to cash out of California and give Florida a try so I went online and searched for the best moving company and I found Bold, I called into the main line and was greeted by Bill who took the time to provide me with an accurate cost breakdown of exactly how much it would take for his company to complete the job the correct way. So I gave him a shot and was not let down! From start to finish I was able to access clear communication and the crew that showed did an excellent job packing our belongings into their truck. Drop off was even better the crew got to our house in the amount of time we were told and we had opted to full packing and unpacking so we took off for a couple of hours to go to the bank etc and came home to a fully staged house per my wife's instructions.. Wish I could give them 10 Stars!

Move size: 4 Bedroom Home Service cost: $23200

A couple months ago I moved from Washington DC to the Kansas City area. I found the whole process to be excellent, from getting a quote to scheduling a date, to the actual move. Communication was always very clear and responses were prompt. There was one hiccup in moving in where an existing light fixture in the new home was cracked. We are currently working through that though, and the company has been very reasonable to work with to come to resolution. I definitely recommend hiring these folks for your next move.

Move size: 2 Bedroom Home Service cost: $5000

Extremely disappointed and very upset that damage was done to my home by careless movers, furniture ruined, tools missing and the sheer disregard for respecting someone else's property and belongings. Entire box of shoes missing, cedar chest cracked from top to bottom, numerous items from storage shed- hand tools, power tools disappeared, movers had the only key to get into shed. My mothers' clothing was removed from a tote and a box soaked with lamp oil was placed on top, soaking into and ruining clothing. Her clothing was never found. A special doll given to me by my now deceased brother missing from the cedar chest, silver platters missing, personal checks in a sealed box inside cedar chest were rifled through as the box was opened. Brass bed scratched and a bolt pulled out from the base, showing it was removed with force. Several deep gouges in the drywall in living room and bedroom, furnace door bent,cigarette burns in the carpet in 2 rooms. Washer and dryer drums were not packed, dryer front scratched. Kitchen table has a base and 4 claw feet- 2 screws from the feet were pulled and stripped, Ali unable to reassemble as they had no tools. I looked for MY TOOLS in MY SHED and found them GONE. Tools that I've had for YEARS, now MISSING. Had to go and borrow tools, and neighbors said movers were in your shed looking and took them. Several totes belonging to my mother/father are missing and never returned according to inventory sheet which is a JOKE, because nothing is sequencially documented, just a line drawn down the center. Large tote containing important legal matters and financial information never returned. Numerous totes and boxes are unaccounted for which contain family photos and personal affects. So, do I TRUST this so called company? NO WAY!! I am involving the State Police, ALL 3 Credit Bureaus, BBB in VA and PA. This company states on their website page," Items returned to CUSTOMER in the CONDITION they were PICKED UP" and " INTEGRITY takes PRECEDENCE OVER PROFIT" I think it's the other way around, " Profit over PRECEDENCE". I will not change this review for Bill, as he has no idea as to what his employees are doing in a strangers home, until the damage is done. Photos don't lie, and if persons want to personally contact me, please do because the list of betrayal and distruction is lengthy. Also was NEVER TOLD about a FINAL WALK THROUGH, doesn't matter because the damage is done, but the TRUST WILL NEVER BE REPAIRED. Remember, we all have to meet our MAKER, and answer to HIM, and I know I couldn't live with myself had I done ALL of these wrongful ACTS, to someone who put their TRUST into me to " Take care of their property, and treat it as if it were my own property" No INTEGRITY what so ever, and NO RESPECT AT ALL!! Deceitful and total Disregard.

Move size: 4+ Bedroom Home Service cost: $5400

We had a crazy positive experience during COVID!! Bill was awesome from the jump and Rob and his crew did an INCREDIBLE job of wrapping and loading my belongings. There's no way I thought it would all fit in the 1 truck but it did! No wall marks to cover up from pick up or drop off, no property damaged, and great positive attitudes throughout.

I want to say something negative but I don't have a single bad word to say. Cannot recommend Bold Moving and Storage enough!!

Move size: 4 Bedroom Home Service cost: $7000